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FREQUENTLY ASKED QUESTIONS

Our payments are processed through PayU. We accept credit card payments as well as debit card payments through PSE or Baloto.

Most of our products are made of 24kt gold or silver plated bronze. However, some of our pieces are gold-filled or made of 925 silver. To learn what material a specific piece is made of, we invite you to read the product’s description.

We do ship outside of Colombia. Depending on your location, shipping rates vary. At checkout, you will be able to review the rate that applies to you. Once you make the purchase, we will send you your tracking number.

To check your order status go to www.fedex.com and click on “Track a Shipment” and enter the tracking number we sent to your email. If you have any problems tracking it, send us an email to sales@danielasalcedo.com and we will help you check your order status.

You can return or exchange new and unused products in perfect conditions within 15 days of your purchase. You must have your receipt. Refunds are processed by PayU  the same way as the original payment. Markdown products are final sale and cannot be returned or exchanged.s.

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